FAQs

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Is my credit card safe?
Your credit card number and personal information are encrypted for transmission using Secure Sockets Layer (SSL). Viator never stores your credit card information and complies with the highest standard of PCI (payment card industry) compliance.
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How can I find out if my tour is handicap accessible?
To see if a tour is accessible or not, please click on the More Info section. Any information we have been given about Wheelchair accessibility will be listed here.
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Why do I have to provide my weight or age for some tours?
Generally speaking, if a tour operator is asking for your weight or age, it’s to ensure your safety during the tour. Weight is required for most tours that involve flying (for example: helicopter tours). Age may be requested for liability or insurance reasons, or to ensure you’re getting the best price.
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How do I check availability?
You can check availability at any time by beginning the reservation process. Don't worry - you won't be committed to your reservation until after you've entered your credit card details and confirm the purchase! For tours where we still need to wait for confirmation, the date will show available if the tour operator is operating on that date, but we can't guarantee availability until you receive your confirmation e-mail. TIP: Even though the dates show available, we can never be sure how much availability is left. Always book as soon as possible to lock in your dates!
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Do I need travel insurance?
While travel insurance is not required, we highly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your travel purchases. At this time, TKTS Mallorca does not offer travel insurance, however our products can be covered under various independent insurance programs. If you do purchase travel insurance, please review your policy carefully for specific terms and conditions.
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Can I buy an activity for another person?
Yes – however, we do have some activities where, for security and fraud purposes, the Credit Card Holder and Lead Traveler name must be the same. You will get an error at checkout if you are attempting to book one of these tours. Unfortunately in these cases, the Lead Traveler would need to book themselves.
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How does the Lowest Price Guarantee work?
TKTS Mallorca's Lowest Price Guarantee protects you if you find a lower price for the same tour or activity offered by the same operator, priced in the same currency. Simply send us the details and we'll refund the price difference. It's that easy!
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How do I get my ticket if I won't have internet access when I am traveling?
No worries! If you’re concerned about accessing your email or the internet during your trip, simply print your Ticket at home and take it with you when you travel. Be sure to print the whole thing—including the barcode and meeting instructions.
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Why did my booking not confirm?
Confirmation is typically received within 48 hours of booking, subject to availability. Once we receive notification from our local operator, a second email is sent with either confirmation or notice that the tour is unavailable for your requested time/date. A tour may return unavailable due to a few different reasons. The tour date or time requested is no longer available Unexpected closures of locations visited or roads used during tour, etc. We apologize for any inconvenience, however feel free to check our website for similar tours/activities that you may enjoy. Tours rejected by the Tour Operator will generally be refunded immediately. However, if we have e-mailed you with options for this tour, we may not begin the refund process until we hear back from you concerning those options. Please always be sure to reply as soon as possible with what you would like to do with your tour to give our agents the maximum amount of time to assist you.
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How do I request a refund?
While we strive to make sure every trip is perfect, sometimes things may not go as planned. Please give us an email regarding any refund request.

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